Frequently Asked Questions

How long will it take to complete my order?

All name tags orders are made to order. It will take us about 10 to 14 working days to get your order ready for self collection. Should you opt for courier service, it will take about 16-18 working days for your order to reach you.

What are the delivery options?

We offer courier delivery at a flat fee of S$6 and self collection.

For self collection, the address is Blk 1013 Geylang East Ave 3, #07- 136, Singapore 389728 (nearest MRT station is Paya Lebar, Exit C)

Opening Hours:
Mon - Fri: 9.00am to 5.30pm
Sat: 9.00am - 12.30pm
Closed on Sundays and Public Holidays

Where do you ship?

We ship within Singapore only. Orders from outside of Singapore will be automatically cancelled.

How can I check the status of my order?

Please contact us using the contact us form or call +65 6749 1893 ext 111 with your order confirmation number to enable us to assist you better.

What are the payment modes?

We accept major credits, Google Pay and Apple Pay.

Can I cancel or amend an item in my order?

Depending on the status of your order, it may be possible to cancel an item. Please note we are unable to add, remove or edit an item to an existing order - we kindly ask you to cancel your original order and resubmit a new order.

If you need to make any amendments to your order, please call us as soon as possible at +65 9749 1893.

What if my order is urgent?

Urgent order is possible (subject to conditions) with a surcharge.

Please call us at +65 6749 1893 ext 111/106 or drop us an email at onlinesales@jyent.com.sg to request for a custom quote with your requirements.